The challenge:
"Our managers need to get beyond 'but they didn't mean any harm'!"
Our solution:
The spectrum of intent
We mapped the legal language of 'purpose or effect' onto this spectrum, then brought it alive with examples:
Accidental
The blindspot: Completely unaware that this could be unwelcome,
Careless
Just didn't think about the potential impact.
Reckless
Took a risk: The desire to do it was stronger than the recognition that it may be unwelcome.
Deliberate
The purpose was to cause harm or discomfort - or worse.
The result:
